Account Manager - Federal Government (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Key responsibilities

• Manage assigned strategic accounts and develop account plans to drive revenue growth.
• Build relationships with key decision-makers, influencers, procurement teams and technical stakeholders.
• Identify new business opportunities through customer engagement, account mapping and market intelligence.
• Develop and maintain a healthy sales pipeline to meet annual sales and billing targets.
• Protect existing revenue by managing renewals, contract extensions and customer retention.
• Position Maxis Enterprise solutions, including connectivity, SD-WAN, mobility, cloud, cybersecurity, IoT and managed services.
• Lead proposals, quotations, tenders and commercial negotiations with internal solution and bid teams.
• Coordinate with Product, Solution Sales, Commercial, Legal, Finance, Delivery and Customer Service teams.
• Maintain accurate opportunity, forecast and account information in CRM and relevant reporting systems.
• Monitor order delivery, service performance, billing and collection issues.
• Ensure timely follow-up on outstanding payments and maintain healthy account ageing.
• Provide regular updates on pipeline, forecast, customer engagement and account risks.
• Maintain compliance with Maxis policies, procurement requirements and business governance processes.

Key performance indicators

• Achievement of annual sales, ACV, revenue and billing targets.
• Growth of existing accounts and acquisition of new business.
• Pipeline coverage and forecast accuracy.
• Renewal and customer retention rate.
• Contribution from non-connectivity and solution-based products.
• Customer engagement and account-plan execution.
• Collection performance and management of overdue accounts.
• Timely and accurate CRM updates.

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Candidate requirements

• Bachelor’s degree in business, Marketing, Information Technology, Engineering or a related field. Master's degree is an advantage.
• At least seven - ten years of enterprise, ICT, telecommunications or solution-sales experience.
• Experience managing government, statutory body, GLC or large enterprise accounts is preferred.
• Good understanding of government procurement, tender processes and enterprise sales cycles.
• Track record in meeting sales targets and developing large strategic accounts.
• Working knowledge of connectivity, cloud, cybersecurity, IoT or managed ICT solutions.
• Strong stakeholder management, presentation, negotiation and commercial skills.
• Proficient in both Bahasa Malaysia and English.
• Able to work independently while coordinating effectively across internal teams.
• Strong ownership, integrity, resilience and results orientation.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.