Agency Services Specialist (1 Year Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for an Agency Services Specialist who will be an integral role in performing daily operations support for Distribution and ensure that we take our service levels to greater heights to support our agents and partners.

Job Description:

• Review and approve applications for sales activities and campaign management
• Coordinate marketing materials submitted by Agency force to be reviewed by internal stakeholders and communicate the outcome of such reviews
• Document and consolidate appeals for presentation to internal decision makers and process appeals based on the decisions given.
• Document and update on all SOPs owned by Agency Services Team to ensure consistency in all processes
• Review SOC deviation application, Introducer application and Agency Leader proxy application
• Coordinate key projects for Agency Services Team
• Other assigned ad hoc duties

Who we are looking for:

• Able to work and thrive in a fast-paced, rapidly changing work environment
• Attention to details
• Advanced MS office skills, especially Excel, Word & Powerpoint
• Able to work in a team
• Enthusiastic and energetic in getting things done.
• Strong communication and interpersonal skills

Working Experience:

• 1-2 years experiences in operations and/or distribution support
• Preferably experiences in insurance/financial industry

Education:

• Degree in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.