Analyst (Non-Voice) (MY)

Job Summary

Name of the role: Planning & Enablement Assistant

Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience.

Scope of work:

• Validation and tracking of distributor data:

o Engage distributors to confirm data quality and resolve gaps o Ensure data is prepared for automated bulk upload into SAP and Salesforce

• Drive end-to-end visibility of distributor onboarding progress

o Maintain a centralized tracker with daily updates o Provide structured weekly status reporting to stakeholders

• Proactively identify and mitigate onboarding risks

o Anticipate upcoming steps and potential bottlenecks o Coordinate timely escalation and resolution across teams

• Act as collaborative support to Account Managers (DBM and P&E), helping manage

operational workload o Facilitate communication across stakeholders and internal teams o Ensure distributors complete all onboarding requirements effectively o Monitor and track first order placement to support revenue acceleration

Language: English Work Location : Malaysis, Work model: Remote

Key Responsibilities

Name of the role: Planning & Enablement Assistant

Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience.

Scope of work:

• Validation and tracking of distributor data:

o Engage distributors to confirm data quality and resolve gaps o Ensure data is prepared for automated bulk upload into SAP and Salesforce

• Drive end-to-end visibility of distributor onboarding progress

o Maintain a centralized tracker with daily updates o Provide structured weekly status reporting to stakeholders

• Proactively identify and mitigate onboarding risks

o Anticipate upcoming steps and potential bottlenecks o Coordinate timely escalation and resolution across teams

• Act as collaborative support to Account Managers (DBM and P&E), helping manage

operational workload o Facilitate communication across stakeholders and internal teams o Ensure distributors complete all onboarding requirements effectively o Monitor and track first order placement to support revenue acceleration

Language: English Work Location : Malaysis, Work model: Remote

Skill Requirements

Good to have:

• Experience with SAP S/4HANA or Salesforce
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Experience supporting onboarding or enablement programs

Behavioral competencies:

• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures

Expected results:

• 100% data accuracy and completeness validated by assigned distributors
• Assigned distributors fully set up in SAP and Salesforce within the first month
• Assigned distributors complete required training within 4 weeks
• Onboarding issues resolved or escalated within 2 business days

What This Role Is NOT

• Own account relationship
• Not a Sales role.
• Does not entail direct resolution of system/IT issues

Other Requirements

Must Have:

• Strong coordination and stakeholder follow-up discipline
• Ability to manage multiple trackers and workflows simultaneously
• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Proficiency in Microsoft 365 tools (E.g., SharePoint, Excel, Outlook, Teams)