Area Executive Retail Operations

Job Responsibilities

Sales

- Drive sales generating activities to achieve sales target of the assigned outlets.

- Ensure sales collection are in order and bank into company's account.

Operations Control

- To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

- To control all others operating costs i.e outlets expenses and outlet labour cost.

- To perform monthly cash audit check for outlets.

- Ensure outlet achieve good OEA results.

Inventory Management

- Ensure compliance by outlets to all set procedures for stock management.

- Proper stock accountability i.e. Stock count, ordering and usage.

- Ensure stock count & wastage within control as per KPI.

Human Resources Management

- Recruitment of outlet personnel

- To monitor/control on outlet attrition rate.

- Plan appropriate placement of staff

- Provide necessary direction on manpower planning during peak season or when necessary

- Ensure compliance to labor law when handling HR issues

Product & Service Quality

- Ensure all the product are prepared according to SOP

- Ensure outlet compliance to set hygiene standards to prepare safe foods

- Plan and organize necessary training or activities to achieve service standards

- Take corrective action to prevent recurrence of customer complaints

Marketing Activities

- Ensure proper execution of advertising and promotion activities

- Report the progress and effectiveness to the management

- Improve and monitor customer service

KPI Monitoring

- Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

- Ensure KPI results are tracked and recorded

Others

- To carry out any reasonable request made by management

- To attend meeting or training session as required by management

- Monitoring pest control and maintenance of the outlets

- Set up new outlet and promotion counter

Leadership responsibilities

- Manage and oversee team’s delivery of team/function goals to drive execution against goals set.

- Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.

- Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

- Minimum Diploma/Degree holder in business related studies or equivalent

- Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.

- Excellent interpersonal skills and Strong analytical capabilities

- Good written and verbal communication & presentation skills

- Self-motivated and result oriented

- Able to travel with own transport (car)

- Demonstrate fluency in English, both written and spoken

- Demonstrate knowledge and understanding of the industry/market/customers