Assistant Events Manager

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Key Responsibilities

• Achieve departmental goals and contribute to catering revenue targets.
• Monitor account revenue and business production for corporate, social, government, and association segments.
• Identify and maximize upselling opportunities.
• Attend promotional events and actively promote the hotel's catering and event services.
• Conduct site inspections for prospective clients and events.
• Cross-sell hotel facilities and services, including other Shangri-La properties where applicable.
• Assist with catering revenue forecasting and business planning.
• Conduct market research and monitor competitor activities.
• Maintain accurate client profiles and utilize the Delphi account management system.
• Build and maintain strong client relationships through effective communication and sales activities.
• Collaborate closely with Sales and Events teams during negotiations and event planning.
• Attend pre-event and post-event meetings and perform post-event follow-up.
• Foster positive working relationships across departments.
• Ensure awareness of hotel hygiene and food safety standards.
• Undertake additional duties and special projects as assigned.

Requirements

• College graduate or Diploma in Hotel Management.
• Minimum 1 year of relevant work experience is an advantage.
• Proficiency in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Flexible and adaptable in a dynamic work environment.
• Demonstrated leadership potential.
• Strong competencies in business development, administration, communication, and event management.