ASSISTANT - GUEST SERVICE

1. Effectively communicate with guests at all levels and represents the hotel in a

professional manner.

2. Has good self-discipline in maintaining punctuality and work ethics.
3. Carries him/herself in a professional manner, courteous and polite at all times.
4. Maintains use of proper telephone etiquette, greetings, standard answer time and

pleasantries.

5. Maintains excellent grooming and hygiene as per hotel grooming standards.
6. Well versed with ongoing promotions and packages for the property, so that guests receive accurate information.

7.Ensures that data entry in Opera is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.

8. Ensures that cash float is managed according to the policies and procedures set.
9. Works closely with the concierge counter on transportation arrangements for guests, in

ensuring no missed pick up’s or delay.

10. Makes courtesy calls in ensuring guests are comfortable and happy with the services

received during their stay.

11. Handles and recommends solutions for guest complaints and reports all guest

comments to the Front Office Supervisor, Duty Manager or Head of Department.

12. Ensures that bills are posted and charged accurately.
13. Prepares the check out folios for guests and ensures that bills are checked thoroughly,

to avoid guest complaints or delay upon check out.

14. Ensures that the check out process is efficient and that all guests’ bills are settled prior

to guest leaving the hotel.

Requirements

Guest Service Assistant greets guests at the front desk and ensures they are efficiently checked in or out. They also manage payments and interact with guests to ensure all of their needs are met while staying at the hotel.