Assistant Manager, Transformation

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Role Responsibilities

1. Transformation Delivery & Benefit Realisation Tracking

• Support the delivery of transformation initiatives by coordinating project activities and ensuring alignment with defined objectives and benefit targets.
• Work with cross-functional teams to identify process improvement opportunities and assist in implementing solutions.
• Track project progress, key milestones and dependencies, identify risks, issues and mitigation actions with stakeholders and highlight areas requiring support to management.
• Assist in defining and monitoring key performance indicators (KPIs) and benefits realisation metrics to measure project success and quantify value delivered to the organisation
• Maintain and update centralized reporting tools and dashboards for regular progress updates to relevant committees.

2. Post-Implementation Review (PIR)

• Coordinate the execution of post-implementation reviews to evaluate project outcomes against targets.
• Gather and analyze data to identify success factors, gaps, and improvement opportunities.
• Assist in preparing PIR reports, including insights and recommendations for management review.
• Monitor post-implementation actions and support follow-up activities to ensure sustainability of outcomes.

3. Stakeholder & Team Collaboration

• Work closely with internal stakeholders to ensure effective communication, coordination, and timely delivery of initiatives.
• Support engagement sessions, workshops, and meetings by preparing materials and tracking action items.
• Collaborate within the team to ensure alignment and sharing of best practices across initiatives.

Job Requirements

• Experience:
• 3–5 years of experience in transformation, project management, business improvement, or related fields.
• Experience in banking or financial services is an advantage.
• Core Competencies:
• Familiarity with PMO framework (e.g. action tracking and follow-up management, risk and issue identification, logging and mitigation tracking, dependency tracking and milestones management, status reporting)
• Basic to intermediate knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with project management approaches (e.g., Agile, Waterfall).
• Technical & Analytical Skills:
• Strong analytical skills with the ability to interpret data and support problem-solving activities.
• Exposure to project implementation delivery and reviews or project evaluation is preferred.
• Proficiency in preparing reports, dashboards, and presentations (e.g., Excel, PowerPoint).
• Communication & Interpersonal Skills:
• Good communication and presentation skills, with the ability to engage stakeholders effectively.
• Ability to work collaboratively in a team environment.
• Personal Attributes:
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Proactive, willing to learn, and able to work with moderate supervision.
• Strong sense of accountability and ownership of assigned tasks.