ASSISTANT RESTAURANT MANAGER - GORDON RAMSAY BAR & GRILL
Sunway
- Oversee all GRBG restaurant F&B and daily
operations within budget guidelines while maintaining top quality and service standards.
- Maximize sales and revenue through effective
upselling and promotion of GRBG products.
- Deliver exceptional guest experiences through
proactive engagement, professional service, and timely resolution of guest issues or complaints.
- Forecast, plan, and coordinate restaurant
reservations, orders, and staff scheduling in collaboration with the Kitchen Team to ensure smooth operations.
- Lead, coach, appraise, and motivate the GRBG service
team; ensure proper delegation, accountability, and effective communication.
- Develop and execute monthly service training plans;
ensure team members possess the necessary product knowledge and technical skills through continuous learning and daily briefings.
- Promote teamwork, open communication, and ownership
among team members to enhance morale and productivity.
- Ensure full compliance with GRBG SOPs, Food Safety
Management System (FSMS), Occupational Safety & Health (OSH), and security regulations.
- Monitor staff attendance, punctuality, grooming, and
discipline to maintain professional standards at all times.
- Maintain cleanliness and order in all restaurant
areas; oversee regular equipment maintenance and follow up on repair requests.
- Manage inventory and par levels of operating
supplies, including food, beverages, and collateral.
- Prepare and review monthly forecasts for covers,
revenue, and labor costs; monitor Profit & Loss performance and implement corrective actions for cost control and sales growth.
- Carry out all supervisory duties in accordance with
hotel policies and applicable laws.
Requirements
Qualifications
- Minimum
SPM or Diploma in Hotel Management
- Additional
certifications in Food & Beverage Management or Leadership will be an advantage.
Experience
- Minimum 3 years working experience as Restaurants Supervisor, Banquet operations, In-Room
Service/ Butler Service
- Proven
experience in leading a service team and ensuring smooth daily operations.
- Strong
background in guest service excellence and handling guest feedback professionally.
Skills
- Computer
– literacy Microsoft Office, Outlook etc.
- Strong
planning and organizational skills with excellent time management abilities.
- A
good listener with genuine care and empathy for guests and team members.
- Passionate,
quality-driven, and guest-centric with attention to detail.
- Friendly
yet firm leadership style with the ability to motivate and coach the team effectively.
- Knowledge
of Food Safety Management System (FSMS) and Occupational Safety & Health (OSH) practices.
- Able
to work under pressure in a fast-paced environment while maintaining service standards.
Skills
- Attention to detail
- Communication
- Inventory management
- Leadership
- Microsoft outlook
- Teamwork
- Time management


