Assistant Supervisor

Job Description

• Maintain the store according to standards, including stocking and cleaning.
• Ensure a consistent standard of customer service.
• Process refunds and exchanges, and resolve customer complaints.
• Complete assigned tasks accurately and efficiently.
• Manage staff, and provide counselling, training, and discipline when necessary with guidance from Human Resource personnel.
• Maintain high standards of stock presentation and correct bundle displays on the selling floor.
• Arrange promotional materials and in-store displays.
• Ensure store compliance with health and safety regulations.
• Update sales records and manage bank deposits.
• Verify received invoices and process “Transit Accept.”
• Record and study “Daily Sales vs Receiving” data.
• Maintain and ensure minimum shrinkage levels.
• Be responsible for achieving sales targets for the store.
• Manage returns of goods to the warehouse or direct suppliers (e.g., damaged goods, expired goods, stock recalls, transfer of goods).
• Assist in conducting and coordinating stock check activities.
• Monitor and ensure signage and pricing are up to date.
• Ensure continual replenishment and check expiration dates for all products on the sales floor, assigning staff to refill shelves.
• Ensure equipment is in good working condition, producing hygienic, safe, and high-quality products.
• Support team members to ensure smooth store operations.
• Complete tasks assigned by a superior and follow established workplace guidelines and standard operating procedures (SOPs).

Job Requirements

• SPM, Diploma, or Degree holder in any field.
• Good communication skills.
• Good leadership skills.
• Experience in store operations will be an advantage.
• Possess own transport.
• Good time management skills.
• Willing to learn new skills.
• Willing to work shifts, weekends, and public holidays.

Notes

• Please state your preferred store location in the website application form.