AVP, Operational Resilience & Crisis Management

Support the VP, Operational Resilience & Crisis Management in the development, implementation, governance and continuous enhancement of Bursa Malaysia's Operational Resilience and Crisis Management programmes. This includes strengthening organisational resilience capabilities, maintaining effective governance and oversight, driving continuous improvement initiatives, coordinating crisis preparedness and response activities, engaging key stakeholders, and ensuring alignment with regulatory requirements, strategic objectives and industry best practices.

1. Operational Resilience Strategy, Framework & Governance

• Lead and support the execution of the Operational Resilience roadmap and strategic initiatives.
• Coordinate the review and enhancement of resilience frameworks, policies, standards and procedures.
• Assist in embedding operational resilience principles into business planning, change initiatives and transformation programmes.
• Support resilience governance activities, including committee reporting, oversight processes and action tracking.
• Conduct benchmarking and research on emerging resilience trends, standards and regulatory developments.
• Identify opportunities for continuous improvement and maturity enhancement across the organisation.

2. Critical Business Services & Resilience Assessment

• Coordinate the identification and mapping of critical business services and supporting dependencies.
• Facilitate impact tolerance assessments and resilience requirement reviews.
• Support resilience assessments covering people, process, technology, facilities and third-party dependencies.
• Monitor resilience risks, vulnerabilities and control gaps and coordinate remediation activities.
• Assist in reviewing resilience implications arising from new products, projects and outsourcing arrangements.
• Prepare assessments, analyses and reports for management review and decision-making

3. Enterprise and Market-wide Crisis Management

• Coordinate the development and maintenance of crisis management plans, playbooks, escalation protocols and response procedures.
• Support the review of crisis governance structures, activation criteria and severity assessment methodologies.
• Ensure crisis management documentation remains current and fit-for-purpose.
• Coordinate readiness activities for the Incident Management Team (IMT), Disaster Recovery Management Team (DRMT) and other response teams.
• Assist in incorporating lessons learned and improvement actions arising from incidents and exercises.

4. Incident, Crisis Response & Recovery Coordination

• Support crisis activation, coordination and management activities during incidents.
• Function as Crisis Management Coordinator, Secretariat, or Deputy Recovery Lead when required.
• Assist the VP and senior management in assessing impacts, escalation requirements and recovery strategies.
• Coordinate situation reporting, action tracking and stakeholder communications during crisis events.
• Support post-incident reviews, root cause analyses and corrective action implementation.

5. Enterprise Resilience Testing & Continuous Improvement Programme

• Coordinate crisis management, business continuity, disaster recovery and operational resilience exercises.
• Facilitate desktop exercises, simulations, communication drills and market-wide testing programmes.
• Support exercise design, scenario development and execution activities.
• Coordinate post-exercise reviews, lessons learned sessions and improvement plans.
• Track and monitor remediation actions to ensure timely closure.
• Support the development of resilience metrics and performance indicators.

6. Stakeholder Management, Regulatory Engagement & Industry Collaboration

• Support regulatory reviews, assessments, audits and information requests.
• Assist in preparing regulatory submissions, briefing materials and responses.
• Participate in industry working groups, resilience forums and collaborative initiatives.
• Monitor emerging regulatory and industry developments relevant to operational resilience and crisis management.

7. Governance, Reporting & Performance Monitoring

• Prepare dashboards, management reports, Board papers and resilience performance updates.
• Track programme deliverables, key risk indicators, action plans and maturity assessments.
• Monitor compliance with resilience-related policies, standards and regulatory obligations.
• Support independent reviews, audits and assurance activities.
• Maintain resilience metrics and management information to support governance and decision-making.

8. Team Development, Awareness & Resilience Culture

• Coordinate awareness programmes, workshops and training sessions.
• Support capability-building initiatives for business units and response teams.
• Promote resilience best practices and continuous improvement across the organisation.

9. Operational Resilience Maturity & Strategic Enhancement

• Support the development and execution of resilience improvement roadmaps.
• Monitor implementation of strategic resilience initiatives and transformation programmes.
• Identify emerging risks, trends and opportunities to strengthen organisational resilience.
• Assist in developing recommendations for management and Board consideration on future resilience capabilities.