Routiqo

Branding and Communication Lead

Shopee

  • Kuala Lumpur, Malaysia
  • Full-time

Job Description

Brand Strategy & Management

  • Define, refine, and execute the overall brand strategy, voice, and visual identity.
  • Ensure brand consistency across all marketing channels and customer touchpoints.
  • Lead brand campaigns, product launches, and key initiatives to strengthen brand equity.
  • Oversee creative development, content direction, and brand guidelines.

Public Relations & Communications

  • Develop and manage the PR strategy, including media relations, press outreach, crisis communication, and corporate messaging.
  • Build strong relationships with media, industry partners, influencers, and key stakeholders.
  • Prepare spokespersons for interviews, media events, and public appearances.
  • Manage PR agencies and ensure alignment with brand and business goals.

Social Media & Community Management

  • Oversee social media strategy, content planning, and platform growth across major channels
  • Lead community engagement initiatives to build loyalty, trust, and active participation.
  • Monitor online conversations, sentiment, and trends to inform strategy and react in real time.
  • Ensure social media communications reflect brand voice and drive measurable outcomes.

Leadership & Cross-Functional Collaboration

  • Manage and mentor a team across brand, PR, content, and social/community functions.
  • Collaborate with Marketing, Product, Operations, and Leadership teams to support business objectives.
  • Oversee budgets, agency relationships, and performance dashboards.

Analytics & Performance

  • Set KPIs for brand, PR, and social media initiatives.
  • Track, analyze, and report on campaign performance, brand metrics, media coverage, and community insights.
  • Continuously optimize strategies based on data and evolving industry trends.

Requirements

  • Bachelor’s degree in Marketing, Communications, PR, Business, or related field.
  • Strong strategic thinking, storytelling, and communication skills.
  • Proven success in managing brand campaigns, PR crises, and large-scale social media ecosystems.
  • Experience working with agencies, influencers, and media partners.
  • Creative mindset with strong understanding of trends and digital culture.
  • Ability to work in a fast-paced, dynamic environment with cross-functional teams.

Skills

  • Communication
  • Social media
  • Teamwork