Business Analyst

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

- Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

- Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

- Translate business needs into clear and actionable technical requirements.

- Perform data validation and analysis using SQL.

- Work closely with development teams to ensure solution alignment with requirements.

- Support test planning, test case design, execution, and defect management.

- Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

- Support system implementation and post-go-live activities.

- Maintain regular communication with stakeholders on progress, risks, and deliverables.

- Provide user training, documentation, and onboarding support.

Requirements

Experience

- 5+ years of Business Analyst experience in IT projects.

- Proven experience in requirement gathering and functional documentation.

- Experience in stakeholder management across business and technical teams.

- Hands-on experience in application testing and UAT coordination (3–5 years).

- Experience in process analysis and business process improvement (3–5 years).

- Working knowledge of SQL (2–3 years).

- Experience working in Agile or SDLC environments (3–5 years).

- Familiarity with tools like Jira and Confluence (2–3 years).

Nice to Have

- Exposure to CRM platforms, preferably Pega (workflow/case management).

- Experience in banking or insurance domain.

- Involvement in digital transformation or system modernization projects.

- Experience supporting user training and change management activities.