Catering Logistic Operator

Position Title

Catering Operator

Report To

Operation Manager

Role Purpose

The role of Operator, Operations is responsible to ensure accurate, safe, and timely movement of catering equipment, and meals from the catering unit to the aircraft according to the flight schedule assigned and loading based on galley loading.

This includes operating the catering vehicles in compliance with airport safety, security, MAG, MAG CS and customer airlines’ policies, safety standards, and operational guidelines.

Key Accountability

Operational Excellence

1. Operate catering vehicles safely in accordance with airside driving and loading protocols.
2. Ensure compliance with food safety, hygiene, and temperature control during transport.
3. Conduct equipment and meal handover, loading and offloading checks to confirm completeness and accuracy of loaded items.
4. Ensure all dispatch documentation (Catering Delivery Slip) is signed and submitted properly.

Customer Experience

1. Deliver meals and equipment in good condition, maintaining food quality during transit.
2. Uphold professional behaviour and appearance, representing the company positively at the airside and aircraft.
3. Respond promptly to last-minute delivery to meet airline needs.

Standard and Compliance

1. Ensure timely and accurate delivery to prevent flight delays and avoid penalty costs.
2. Handle all equipment carefully to prevent loss or damage.
3. Support resource efficiency by adhering to planned schedules.

Team Collaboration

1. Cooperate effectively with operation team and respond to task assign positively.
2. Communicate clearly with supervisors regarding loading issues or equipment discrepancies.
3. Participate in mandatory safety and hygiene training sessions.
4. Uphold discipline, teamwork, and professionalism at all times.

Qualification & Working Experience

• Minimum SPM or equivalent.
• Technical or vocational background in logistics or vehicle operations preferred
• Valid driving license (minimum D)
• Minimum 1–3 years’ experience in logistics, transport, or catering operations.
• Experience in airline catering or airport ground handling is an advantage

Areas of Experience

1. Vehicle loading/unloading, catering logistics, or warehouse handling.
2. Familiar with airside operations and safety procedures

Personality Traits

1. Responsible and punctual.
2. Safety-conscious and disciplined.
3. Physically fit and capable of handling manual tasks.
4. Able to follow instructions and work effectively in a team.
5. Calm and alert under time pressure.