Client Relationship Associate

Client Support

• Assist clients with inquiries and concerns about private banking products and services.
• Provide personalized service to ensure client satisfaction.

Client Meetings

• Prepare necessary documentation and follow up on action items prior and from the meetings.

o E.g. expired documents like W8Ben, RPQ, VC form etc

• attend face to face meetings with clients alongside RMs if required

Account Management:

• Manage and update client records, ensuring accuracy and compliance.

o Change of mailing / registered address and contact details o Change of identification document o POA changes, etc

• Monitor client accounts and transactions to identify opportunities and risks.

o TD & loan due o Corporate Actions o Credit violations o Trade inputs, settlements and funding etc

Compliance and Documentation

• Ensure all client documentation meets regulatory requirements.

o Account opening documents o Periodic reviews documents o Loan application and AA renewals documents o Trades taken are complete with risk mismatch mention to client and funding instruction taken from client

• Assist in the preparation of compliance reports and audits.

o Documents or information required from compliance / auditors

Monitoring and Reporting

• Support the monitoring of client accounts and transactions, ensuring compliance with internal and external regulations.

o Check to ensure there is funding for all investments o TDs and loans are renewed timely o Assist RM to follow up on accounts with loan shortfall and margin call status

Collaboration

• Work closely with internal teams, including product specialists and operations, to deliver comprehensive solutions to clients.
• Facilitate communication between clients and other departments within the bank. E.g.

o PSC MT for cheque clearance, giro transactions, statement retrievals etc. o Credit card on application status, disputes, waivers and statement retrievals o PWOPs on cash, documentations and securities matters

Sales Support

• Assist in the development of new business opportunities.

o To communicate with RMs on any business opportunities and reviewing client’s portfolio.

Responsibilities

Client Support

• Assist clients with inquiries and concerns about private banking products and services.
• Provide personalized service to ensure client satisfaction.

Client Meetings

• Prepare necessary documentation and follow up on action items prior and from the meetings.

o E.g. expired documents like W8Ben, RPQ, VC form etc

• attend face to face meetings with clients alongside RMs if required

Account Management:

• Manage and update client records, ensuring accuracy and compliance.

o Change of mailing / registered address and contact details o Change of identification document o POA changes, etc

• Monitor client accounts and transactions to identify opportunities and risks.

o TD & loan due o Corporate Actions o Credit violations o Trade inputs, settlements and funding etc

Compliance and Documentation

• Ensure all client documentation meets regulatory requirements.

o Account opening documents o Periodic reviews documents o Loan application and AA renewals documents o Trades taken are complete with risk mismatch mention to client and funding instruction taken from client

• Assist in the preparation of compliance reports and audits.

o Documents or information required from compliance / auditors

Monitoring and Reporting

• Support the monitoring of client accounts and transactions, ensuring compliance with internal and external regulations.

o Check to ensure there is funding for all investments o TDs and loans are renewed timely o Assist RM to follow up on accounts with loan shortfall and margin call status

Collaboration

• Work closely with internal teams, including product specialists and operations, to deliver comprehensive solutions to clients.
• Facilitate communication between clients and other departments within the bank. E.g.

o PSC MT for cheque clearance, giro transactions, statement retrievals etc. o Credit card on application status, disputes, waivers and statement retrievals o PWOPs on cash, documentations and securities matters

Sales Support

• Assist in the development of new business opportunities.

o To communicate with RMs on any business opportunities and reviewing client’s portfolio.

Skills

• Good-interpersonal-skills
• Good-communication-skills

Requirements

• Degree holder
• At least 3 years of experience in similar field of supporting RMs in wealth management segments
• Customer fronting, good interpersonal skills, attention to detail and ability to work in a team.
• Those with CMFAS and CACS papers preferred