Client Services Executive (HK Support)

Roles & Responsibility

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• Provide accurate information and personalize services.
• Proactive in liaising with various department to resolve issues.
• Strong attention to detail and patience to client’s enquiry.
• Undertake and complete special assignments, and ad-hoc duties required by superior on timely manner.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Ideal Candidates

• Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.
• Willing to learn and able to work well in fast pace environment.
• Adapt at performing efficiently when faced with pressure.
• Multitasking, able to prioritizes tasks and complete it efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.

Team player and able to work in a big team.

Requirement

• Possess a diploma or higher educational qualification.
• Working experience in a contact center environment are encouraged to apply.
• Able to work multi-task and independently with minimal supervision.
• Strong sense of responsibility and sense of urgency that able to meet the crucial cut off time.
• Can-do attitude who tends to be passionate person that having the strong ownership at the work.
• Proficiency in Cantonese, good command of English and Mandarin, both spoken and written. We seek Cantonese and Mandarin-speaking candidates who are required to serve Cantonese and Mandarin-speaking clients.
• Willing to work during local Public Holiday and overtime occasionally.