Client Services Executive, iFAST Global Bank (UK Support)

Roles & Responsibility:

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
• Explain banking concepts and product features to clients.
• Identify and assess customers' needs.
• Liaise with relevant departments to resolve issues brought up by customers.
• Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
• Undertake special assignments, and ad-hoc duties required by supervisors.
• Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Good command of Mandarin and English, both spoken and written.
• At least diploma in any disciplines.
• Prior experience in a contact centre environment is encouraged to apply.
• Customer oriented with good listening, communication and interpersonal skills.
• Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.
• Candidate graduate with Banking and Finance or equivalent background will have an advantage.
• Willing to work on shift based and according to UK hours.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.