Client Services Executive (SG Support)

iFAST Capital is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you!

Roles & Responsibility:

• Deliver excellent customer service to clients and business partners via call, email, live chat and walk in.
• Provide accurate information and personalize services.
• Proactive in liaising with various department to resolve issues.
• Strong attention to detail and patience to client’s enquiry.
• Complete all assigned tasks on timely manner.

Ideal Candidates:

• Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.
• Strong in stress tolerance, able to work fast under pressure.
• Multitasking, able to prioritizes tasks and complete it efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.
• Team player and able to work in a big team.

Requirements:

• Possess a diploma or higher. Candidate graduate with Banking and Finance or equivalent background will possess higher chance for the post.
• Working experience in a contact center environment are encouraged to apply.
• Communicating with customers through email, calls and live chat, outbound & inbound Calls.
• Good command of English and Mandarin, both spoken and written.
• Able to work on shift or weekends.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.