Client Services Partner

We are looking for an experienced Client Services Partner to join our dynamic team. The ideal candidate will have at least 8 -12 years' experience in managing client relationships within the Telecom industry.

Person Specifications

• Sales Expertise: Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes, technique and strategies.
• Networking & Adaptability: Ability to network and adapt to different markets and cultures across Malaysia region.
• Communication & Negotiations Skills: Excellent verbal and written communication skills in English to creatively and effectively engage with clients, present products, and proven ability to negotiate deals.
• Relationship Building: Strong interpersonal skills to build and maintain relationships with key clients and stakeholders.
• Sales Tools: Familiarity with CRM software and other sales tools such as LinkedIn Sales Navigator and Apollo.
• Problem-Solving: Ability to identify client needs and provide tailored solutions, addressing any challenges that arise during the sales process.
• Presentation Skills: Competence in conducting product and solution presentations to potential clients based on their specific needs.
• Team Collaboration: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Industry Knowledge: Strong understanding of the Telecom, Banking and Finance sectors, including market trends, challenges, and opportunities.
• Travel Readiness: Willingness to travel as required.

Key Responsibilities:

• Develop and maintain strong relationships with key clients in the telecom, banking, and finance sectors.
• Understand and execute the strategy for the Malaysian market to achieve revenue objectives.
• Understand client needs and provide tailored solutions to meet their business objectives.
• Act as the primary point of contact for clients, ensuring timely and effective communication.
• Collaborate with internal teams to deliver high-quality products and services.
• Identify opportunities for account growth and new business development.
• Prepare and present regular reports on account performance and client satisfaction.
• Identify and solve any conflicts pertaining to the business side and eliminate any misconceptions or misunderstanding.
• Overseeing the preparation and implementation of RFP documentation
• Stay updated on industry trends and competitor activities to provide strategic insights.
• Set up meetings for events and participate in events if required.
• Actively support marketing and inside sales activities as and when required.
• Collecting correct data to prepare proposals in response to requests for proposals (RFPs).
• Ability to approach and develop new local partnerships.