Contract Executive, Agency Business Support (1 year)

Summary

The Contract Executive's main responsibility is to support the Cluster’s distribution channel by managing and administering the agency cluster’s initiatives and general administration. The Contract Executive reports directly to the Director of Agencies (DOA) and is required to assist the DOA in implementing and managing the cluster’s day-to-day operations, both logistically and administratively. An ideal candidate should possess a meticulous nature, a good understanding of the insurance industry, strong administrative skills, and Microsoft Excel and PowerPoint skills.

Job Description

Responsibilities:

Business Support

• Attend to queries from distribution’s representatives and inter-departmental.
• Documentation for reporting purposes (Coaching / Meeting / Joint field work) is managed to ensure accuracy, quality output, and adherence to regulatory requirements.
• Providing support to the business development team and the agency force in administrative and business support.
• Monitoring of agency KPIs – accuracy, tracking and reporting
• Adherence to regulatory and internal guidelines for processing functions
• Assist in driving and promoting agency incentives and initiatives.
• Support the business development team by organising and minuting the monthly agency leaders' meeting and briefing.

General Administration

• Distribute and maintain proper records of all agency documents (i.e. coaching form, monthly meeting form)
• Track the completion rate of individual agency representative monitoring documentation (Enhance monitoring requirements)
• Scan, index and maintain all received documentation in the Representatives’ folders.
• Management and dissemination of providers’ announcements/updates
• Perform ad-hoc tasks as and when assigned

Systems

• Participation in system enhancement activities
• Provision and review of system requirements
• Performing User Acceptance Testing (UAT) for the changes implementation and issue logs raised
• Work closely with cross-functional teams to process interdependent functions.

Requirements:

• Minimum Diploma with at least 3 to 4 years of experience, preferably in Agency Business support or channel distribution.
• Possesses a meticulous nature and is good at tracking and monitoring multiple records.
• Able to adapt to a rapidly changing environment
• Energetic and Enthusiastic
• Good understanding of insurance (rules and regulations)
• Proficient in MS Office, MS Excel and MS PowerPoint