CSA, INDEN Operations (6 Months Contract)

JOB PURPOSE

To support the Fleet Operations Department in managing the increasing volume of Kad lnden applications, ensuring timely processing, and efficient card issuance. The role is critical in reducing operational backlog, maintaining service delivery standards, and supporting business continuity amid the anticipated surge in applications arising from diesel subsidy expansion and Card Indent business implementation.

Employment Term:

This position is offered as a six-month temporary placement under the Company’s agency contract.

KEY ACCOUNTABILITIES

1. Process Kad lnden applications accurately and within the agreed turnaround time.
2. Support card issuance activities including card preparation, tracking, release, and customer notification.
3. Assist in clearing backlog applications and ensure proper tracking and status updates in the system.
4. Maintain accurate records and documentation for all applications and issued cards.
5. Respond to internal and external enquiries related to application status and card issuance.
6. Ensure compliance with company procedures, internal controls, and operational guidelines.
7. Support operational readiness for anticipated application surges related to diesel subsidy expansion and Card Indent business.
8. Perform any ad-hoc operational or administrative tasks assigned by the superior or management.

Technical/Functional Competencies

• Knowledge of application processing workflow
• Basic understanding of credit assessment coordination
• Data entry and documentation management
• Proficiency in Microsoft Excel, Word, and Outlook
• Administrative and operational support skills
• Record keeping and tracking management
• Customer service handling
• Knowledge of card issuance process is an advantage
• Ability to manage high-volume workload
• Familiarity with SAP / internal operational systems is an advantage

Behavioral Competencies

• Strong sense of urgency
• Teamwork and collaboration
• Good communication skills
• Ability to work under pressure Adaptability and flexibility
• Attention to detail
• Problem-solving mindset
• Accountability and reliability
• Positive working attitude
• Time management and multitasking

Qualifications

Minimum Diploma in related field or equivalent

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