Customer Experience (CX) Intern

Job Overview:

Supporting customer experience (CX) initiatives for Enterprise OPU.

Your work life:

• Supporting CX and digital journey improvement initiatives, automation projects.
• Analyzing customer feedback (e.g. CSAT, NPS, verbatim).
• Contributing to digital experience enhancements through journey mapping and usability feedback.
• Working with cross-functional teams (IT, Marketing, Product, Sales etc.) to improve customer touchpoints.

To be considered, you’ll need:

• Academic Background: Degree in Engineering or Computer Science (preferably related to computer/data).
• Skills & Competencies:
• Proficient in using Microsoft Excel (e.g. lookup function, pivot).
• Exposure/interest in customer and user experience, digital platforms, or customer journey mapping.
• Good communication and interpersonal skills.
• Eager to learn and contribute in a fast-paced environment.
• Preferred Attributes:
• Curious mindset with attention to detail.
• Comfortable working across teams and multitasking.

Our Commitment to You:

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Learning & growth: Dedicated upskilling time with rewards for achieving milestones.
• Wellbeing: On-site fitness facilities plus sports and wellness activities.
• Inclusive leadership: Collaborative culture with supportive leaders, empowering interns to own impactful projects.
• Only shortlisted candidates will be notified.