Customer Relations Officer

Job Responsibilities

- Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.

- Defects Management: Monitor and update residents on the status of defect rectifications.

- Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.

- Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.

- Administrative Duties: Prepare reports, manage correspondence, and maintain records.

- Public Relations: Write notices to inform residents about construction activities.

- Site Coordination: Work with site supervisors to schedule rectification work.

- Information Centre Management: Maintain and upkeep the service centre.