Customer Service Executive – After Sales

Job Description

• Prepare quotations for all customers as requested, compile parts list, process PO, raise PR.
• Keep an administrative record of all the customer sales activities and warranty related matters.
• Assist visa applications, ticket bookings, and accommodation arrangements when required for After Sales related matters.
• Communicate and respond formally to all customers’ inquiries through email.
• Participate in safe keeping and stock take confirmation activity of spare parts inventory.
• Facilitate shipment of spare parts and other items to ensure efficient and smooth logistics operations.
• Coordinate parts manufacturing and modification with workshop.
• Manage and coordinate parts return & repair requests.
• Ensure compliance with company policies and procedures related to customer service and order processing.

Requirements

• Diploma in Business Administration, Marketing, Management etc.
• Excellent verbal and written communication and strong interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Efficient time management skills, capable of handling multiple tasks simultaneously.
• Basic problem-solving skills to address customer inquiries and issues, escalate complex problems appropriately.
• Experience in SAP and CRM is an added advantage.
• Proficient in written and spoken English and Chinese, to support regional and China‐based stakeholders.
• Comfortable working from office (on-site), Monday – Friday.

Team

IE - IDL

Level of Expertise

Executive