Customer Service Officer (Sungai Buloh)

Location:

Sungai Buloh

508, Jalan Tudm, Kampung Subang Baru, 40150 Shah Alam, Selangor

Key Responsibilities

• Handle all incoming calls professionally and in a timely manner
• Process and key in customer orders accurately using the Customer Service & Traffic Control system
• Coordinate pick-up arrangements and liaise with couriers to ensure timely dispatch
• Receive and record Lodge-In shipments from customers accurately
• Perform shipment tracing, update details in the Intranet system, and follow up until resolution with regular customer updates
• Manage and follow up on all pre-alerts until issues are resolved
• Handle reverse charge requests and ensure proper follow-up until completion
• Coordinate with shippers to resolve problem or exception shipments
• Prepare and submit required reports promptly, including daily cash and credit collection reports
• Maintain cleanliness and organization of the customer service area, including proper filing
• Office Maintenance: Ensure the customer service area is tidy and clean and manage filing efficiently.

Qualifications:

• Minimum SPM or Diploma, with at least 1 year of experience in the courier or logistics industry (preferred)
• Strong interpersonal and communication skills
• Computer literate and detail-oriented
• Able to work independently with minimal supervision
• Capable of working under pressure in a fast-paced, multitasking environment

For further information, please contact:

En Letchumanan: 010-275 3368

En Najib– 017-339 4343