Customer Service Representative, Jalan Kebun Teh Johor Bahru Branch MY

Summary

Job Purpose To perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction

Job Description

Operational Function

To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents
To record all transaction accurately and balance each day's operations
To perform general administrative duties as required by the function
To discharge duties instructed by immediate supervisor to serve business interests of the Bank

Customer Relationship

To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation.
To actively involve in cross product sales activities to ensure optimal customer reach.

Process & Compliance

To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure

regulatory requirements are met towards achieving operational excellent

To perform other duties as assigned