CUSTOMER SERVICE REPRESENTATIVE (LABUAN)

Responsibilities:

• Ensure all service enquiries and requests are logged-in to the system and given feedback in an efficient and courteous manner within LOS.
• Handle billing enquiries such as calls, walk-in, correspondence from customers in courteous and efficient manner.
• Perform receipting tasks – ensure payment collection are updated in system correctly.
• Ensure customers’ feedback are acknowledged by providing necessary information.
• Prepare changes in customer profile by compilation of required documents from customers.
• Prepare reports for review and monitoring of unresolved enquiries.

Requirement:

• Diploma in any discipline from a recognized University.
• Minimum 3 years’ experience in related field.
• Good interpersonal and communication skills.
• Good command of both written and spoken Bahasa Malaysia and English.
• PC literate in Microsoft Office.