DESKSIDE SUPPORT ENGINEER

Job Description

Job Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network

equipment etc.), software and network related issues.

• Daily IT operation support including PC setup, software installation, patch deployment, IT

inventory control, and backup operation.

• Work closely with Level 1 Service Desk to ensure the smooth escalation of

problems/incidents to Level 2.

• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following

established procedures.

• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and

contracts.

• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application - Perform installation, preventive/corrective maintenance, IT service,

software, and solution application.

• Provide on-site service or remote support on software, solution application and

information technology.

• Work with project team to deploy implementation of Hardware Equipment and Solutions

Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment

providing desktop support to end users.

• Good communication and interpersonal skills. Fluent in English and Chinese to

communication with Chinese Associates in Hong Kong & China Office.

• Experience in ITIL (Information Technology Infrastructure Library) – Incident

Management, Problem Management, Request Fulfilment, and Change/Configuration Management.

• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast –paced, dynamic and team-oriented environment.