Desktop Support Engineer

iFAST is seeking an experienced, technical, and enthusiastic Desktop Support Engineer. Desktop Support Engineers are required to set up computer hardware systems, install and upgrade software, and troubleshoot IT-related issues within the current systems/infrastructure while also considering future needs and direction of iFAST.

Our goal is to deliver quality and timely information technology services to support the business needs of iFAST.

About iFAST

iFAST is a leading global Fintech company that provides a world class investment solution to financial advisers, financial institutions, insurance companies, pension fund managers, retail and accredited investors, and multi-national companies.

By bringing together talented people, world-class technology and services, we help our clients to manage investments in one place - efficiently, securely and online.

Responsibilities:

• To provide 1st level user support.
• To manage office endpoint deployment.
• To manage office hardware and software inventory.
• To manage update and upgrade of all office servers and endpoints.
• To deploy and maintain office VOIP system and phones, audio systems and other devices.
• To perform regular health and audit check on all office devices and endpoints.
• To perform Active Directory, Email, and various Access Rights administrations.
• To undertake any ad-hoc matters and projects assigned from time to time.
• To setup and provide technical support during company marketing events on weekends or after working hours.

Requirements:

• Strong critical thinking, analytical skills, and problem-solving skills.
• Basic networking concept and understanding.
• Adaptive to different situations; attentive and proactive to issues; team-oriented person.
• Candidate must possess at least a Degree of Computer Science / Information Technology
• Excellent command of spoken and written English and Mandarin.
• Fresh graduates are encouraged to apply, training will be provided.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.