Engineer I, Sys Support

Summary

To provide presale (70%) and postsale (30%) support to FUJIFILM production color and mono products with responsibility that included technical validation of the customer’s requirements and managing the fault free installation of the Production workflow and solutions (Software).

Job Description

Responsibilities

• Provide pre & post sale support to customer install based with Graphic Communications products or software solutions.
• Provide DFE and workflow solution training to customer.
• Integration of FUJIFILM Business Innovation solution into the customer’s production environment.
• Establish color workflow processes and policies for end-customers and account associates.
• Troubleshoot DFE, digital color printing, color calibration/management, and print quality problems.
• Educate and train the customer on file designing, preparing and producing quality color documents.
• Facilitate the introduction and implementation of new color technology, Professional Services, and applications development.
• Assist Specialist or sales personnel during customer engagement or product demonstration.
• Support the sales personnel on the workflow proposal.
• Assist in identification of potential volume building applications and services opportunities.
• Weekly / Monthly status reporting for issues, account status and response time.
• Planning concepts by studying relevant information and materials.
• Preparing finished art by operating necessary equipment and software. Eg: Adobe Illustrator, Photoshop & etc.
• Coordinating with internal teams, including marketing, in the design concept phase through completion of a project.