ENGINEER - SERVICE

• TO SUPPORT CUSTOMER ON MACHINERIES ISSUES
• TO SUPPORT SERVICE TEAM FROM HQ & BRANCHES

ON SERVICE ISSUES & PART & SALES SUPPORT

• TO HANDLE MACHINERIES WARRANTY REGISTRATION
• TO PROVIDE TECHNICAL REPORT & LIASE WITH

PRINCIPAL ON OUTSTANDING ISSUES

• TO SUPPORT PRODUCT IMPROVEMENT PROGRAM (PIP)
• TO PROVIDE BASIC TRAINING ON MACHINE OPERATION,

SAFETY & MAINTENANCE FOR CUSTOMER

• TO ENSURE THE WARRANTY ROOM FAILURE PART IN

ORDER

• TO PREPARE SERVICE QUOTATION & OBTAIN

QUOTATION/PO APPROVAL FROM CUSTOMER

• TO PREPARE & CLOSE SERVICE WORK ORDERS(SWO)

& SEEKING APPROVAL FROM CREDIT CONTROL DEPT(CCD)

• TO PLAN ON MECHANIC DAILY JOB ARRANGMENT
• LIASE WITH PARTS & PURCHASING DEPARTMENT ON

SPARE PARTS AVAILABALITY & PRICING

• LIASE WITH INVOICE TEAM ON OPERATION

DOCUMENTATION (QUOTATION, PO, INVOICE)

• LIASE WITH SUBCON/SUPPLIER - OPEN PR & LIASE

WITH PURCHASER O OPEN PO & GIVE SUBCON

• OPEN BACK ORDER IF WANT TO ORDER PARTS &

OPEN E-CANNABILISE FOR CANNABILISE JOB

· ASSIST WITH AD HOC PROJECTS AS NEEDED

Requirements

Education & Experience

Diploma or Degree in Engineering (Mechanical / Electrical) or related field

Minimum 1–3 years of experience in technical support, service coordination, or machinery-related roles

Fresh graduates with relevant technical knowledge are encouraged to apply

Technical Knowledge

Basic knowledge of machinery operation, maintenance, and troubleshooting

Understanding of warranty processes and technical reporting

Familiarity with spare parts handling and service workflow is an advantage

Skills & Competencies

Strong coordination and multitasking skills

Good problem-solving ability for handling technical and service issues

Ability to plan and schedule daily service/mechanic activities

Good documentation and reporting skills (e.g. service reports, quotations, SWO)

Proficient in Microsoft Office (Excel, Word)

Communication & Interpersonal

Good communication skills (liaising with customers, internal teams, suppliers, and principals)

Able to handle customer inquiries and provide basic technical guidance

Strong teamwork and stakeholder management skills

Work Attitude

Responsible, detail-oriented, and organized

Able to work under pressure and meet deadlines

Proactive and willing to learn

Able to handle ad-hoc tasks and projects