ENVOY, CARE LINE

GENERAL DESCRIPTION

To ensure smooth running and workflow in the Customer Services on a daily basis

JOB DESCRIPTION

Managing Conference Room bookings

• To make bookings of conferences, meetings, seminars as requested via the Conference Booking requisition form
• To make all the necessary arrangements as per requested in the booking form for the event.
• To check all arrangements made are in order prior to the event.

Management of cards

• To manage the KPJ Healthcare card for customers of KPJ Sabah Specialist Hospital e.g. keying in of details, keeping a record of all cardholders, etc
• To ensure that cards printed out are correct and mailed to the customers.

Management of brochure and flyers

• To ensure that all flyers and brochures are well displayed at the Customer Services.
• Top up of flyers and reprinting is to be done if the flyers has been depleted

Handling of general inquiries and complaints

• To ensure that all enquiries or complaints received from the customer is followed through.
• To ensure that correct information is given to customers at all times.
• To greet callers courteously and take down messages accurately.

Clerical duties

• To ensure that the office area is clean and neat at all times
• To type memos and letters as per instruction given.
• To ensure that adequate paper is topped up at the Photostat machine, printer and fax machine
• To manage the reading area e.g. arrangement of books, newspapers, magazines.
• To assist in keying in of MCSI on a daily basis

JOB REQUIREMENT

Education:

• Diploma in business with knowledge and skills in handling complaints

Knowledge and Experiences:

• Minimum 2 years experience in any servicing environments

Special skills required

• Proficient in writing and conversing in English and Bahasa Malaysia.
• Caring, honest, and responsible workers and team player
• Microsoft Office literacy

Personal attributes

• Personable, responsible, mature, sensitive, confident and well presented. Highly motivated with a sincere commitment to quality improvement. Excellent team player, coordinator and facilitator. Able to portray an image of high quality of the hospital to the Patients and/or Visitors. Must be able to deal with staff at all levels of the organization.