Exec II, Business Solution and Services Operations

Summary

This role is responsible for supporting the marketing end-to-end operational business (solution and services) to run smoothly.

Manage marketing operations activities and resolve operational issues for product pricing, ordering and contracting guidelines to ensure FUJIFILM BI smoothly delivers required support and services to customer for solution purchased in accordance with signed contracts & manages the periodic maintenance/service renewal process.

Job Description

Duties & Responsibilities

• Manage daily sales operations tasks such as product inquiries (product quotation request and part number creation, etc) and ordering process (product order verification and submission, etc).
• Support the sales team on areas and issues related to respective processes (prices/orders/contracts).
• Maintain database with up-to-date information on all product prices/orders/contracts, etc.
• Manage contract renewal process (with customer) and follow up with sales team for progress updates regularly.
• Deal with suppliers to manage new orders/renewals/termination arrangements for products, etc.
• Support product marketing to deal with suppliers on new/existing product updates and ensure suppliers are compliance with the contractual rules/SLA as per the agreement signed.
• Manage the process of recurring service/maintenance payments to suppliers.
• Support product marketing in developing internal processes to succeed the product GTM.
• Collaborate with other stakeholders such as Marketing, Finance, Logistics, Sales, Legal, Customer Service to ensure smooth ordering, service support process management and improvement.
• Any other ad-hoc duties assigned by the superior.