Executive, Application Support

JOB PURPOSE

To support the development, implementation, and maintenance of software applications and systems by collaborating with cross-functional teams, ensuring optimal system performance, and delivering reliable technical solutions that enhance business operations and user experience.

KEY ACCOUNTABILITIES

1. Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs /applications and efficient implementation of new software products or systems and for resolution of any adaptation issues.
2. Involve in writing, coding, testing, and analysing software programs, Database design, database scripting, store procedure, mobile apps and software applications
3. Analyse and assess existing business systems and procedures for process improvement
4. Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
5. Ensure highest level of software application / mobile app availability by troubleshooting, diagnose, respond and resolve software related problem
6. Generate statistics and write reports for management and/or team members on the status of the support/project/completed/on-going and upcoming task.
7. Coordinate and schedule preventive maintenance on data centre equipment, network, system infra related hardware and software.
8. Install new software products for end users as and when required and continuously perform system/network performance tuning on periodic basis
9. Provide support and training to end users on new or modified programs.

QUALIFICATIONS

• Minimum Bachelor Degree in Computer Science, Information Technology or other relevant field.
• At least 5 years’ experience supporting end user network environment with multiple platform and equipment.
• Experience with critical business software system. Excellent understanding of database / coding methods and best practices.

EXPERIENCE

• Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
• Hands-on experience developing test cases and test plans.
• Knowledge of applicable data privacy practices and PDPA.
• Knowledge of accounting/payment processing /ISO 8583 is an added advantage.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated, directed, keen attention on detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Advanced Skills set required are Microsoft SQL, .NET, C#, Visual Basic, VB.NET, Microsoft Access.

APPLY