EXECUTIVE, BUSINESS ENABLEMENT

About You:

We are looking for a reliable and detail-oriented Admin, Credit Processing to support our Business Enablement / Financial Services & Ancillaries (FS&A) team. This role will support a pilot project to centralize credit processing for the Southern region at HQ. You will be responsible for handling daily administrative and processing tasks related to loan submissions, including document completeness checks, case preparation, tracker updates, and coordination with internal and bank teams to ensure smooth and timely processing. This role also requires the ability to understand each bank’s credit appetite and support submissions according to the customer’s profile, so that cases are routed to the most suitable bank to improve submission quality and approval outcomes. You should be organized, attentive to detail, and comfortable working in a fast-paced environment.

Your Day-To-Day :

• Receive and review customer financing documents submitted by branches.
• Perform basic document checks and flag missing, inconsistent, or suspicious information for

escalation.

• Prepare and organize cases for submission based on internal checklist and process guidelines
• Understand each bank’s credit appetite and support submissions by matching the customer profile to

the most suitable bank, in line with internal guidelines and assigned workflow

• Update and maintain daily tracker for case status, pending reasons, aging, approvals, and take-up

status

• Follow up with branch teams (CC / BSA) for outstanding documents or clarifications
• Support submission routing based on bank appetite guidance and assigned workflow
• Ensure proper filing and record-keeping of documents and case movement
• Assist in compiling weekly operational reports on submission volume, status, and turnaround time
• Escalate recurring issues, document gaps, or process delays to the team lead / Senior Executive
• Support ad-hoc administrative tasks related to the pilot project and credit processing operations

Your Know How :

• SPM / Diploma / Degree in Business Administration, Finance, or related field
• Fresh graduates are encouraged to apply; prior administrative or operations experience is an added

advantage

• Good working knowledge of Google Office, especially Google Sheet
• Strong attention to detail and ability to handle documents accurately
• Good organizational and time management skills, with the ability to manage multiple cases at once
• Able to follow processes, checklists, and standard operating procedures carefully
• Good communication and coordination skills when working with43 internal stakeholders
• Responsible, dependable, and willing to learn in a structured operations environment
• Willingness to learn bank credit appetite and understand how to align customer profiles to suitable

bank submission paths

• Experience in hire purchase / loan processing / financial services is a bonus, but not required