EXECUTIVE, BUSINESS OFFICE

Key Responsibilities :

1. Staff and Operational Management

• Standard of appearance and hygiene with a clean, pressed uniform and visible name tag.
• Ensure cleanliness and high hygiene standards throughout all service areas.
• Prepare and manage the monthly duty roster to ensure sufficient staffing for all shifts.
• Supervise and guide front office, cashier staff to ensure efficient, courteous, and professional service.
• Prepare a monthly roster for those staff reporting under your supervision
• Maintain effective communication with other hospital departments to support smooth daily operations.

2. Registration Duties

• Register patients into clinics, ensuring accurate documentation and that terms & conditions are clearly explained during the registration process
• Make copies of patient identification (NRIC/passport) for record keeping.
• Ensure all bills covered under the Guarantee Letter (GL) are closed and submitted to the Credit Administration Department daily and promptly.

3. Health Tourism and Billing Oversight

• Monitor and verify all Health Tourism bill types to ensure correct classification and billing in HIS.
• Review and follow up on all unbilled cases daily to ensure timely completion and submission.
• Ensure daily Guarantee Letter (GL) submission for outpatient bills is completed accurately and forwarded to the relevant department (credit admin/Insurance).
• Ensure all hospital charges and consultant fees are correctly entered and billed in the HIS.
• Ensure insurance and corporate billing requirements are met and adhered to at all times.
• Support OPD staff to resolve discrepancies or issues related to outpatient billing and Health Tourism accounts.

4. Communication and Customer Service

• Answer all telephone calls and patient inquiries promptly and professionally.
• Attend to patients, next of kin, or relatives regarding billing inquiries or disputes, and escalate complex issues to the Executive/Manager when necessary.
• Provide accurate information and courteous assistance to Health Tourism patients and coordinators.
• Liaise with the Credit Admin and Insurance departments to ensure smooth coordination of billing and documentation.

5. Confidentiality and Compliance

• Maintain strict confidentiality of all patient data, hospital documents, and sensitive information.
• Ensure compliance with hospital policies, data protection regulations, and confidentiality protocols at all times.

6. Other Duties

• Perform any other related duties as assigned by the Management or Supervisor from time to time.

Requirements:

Education: Diploma in Business Administration or any related field.

Knowledge and Experiences:

• Minimum 2 years relevant experience in a hospitality environment.
• Excellent interpersonal & communication skills.
• Excellent in both written and verbal (Bahasa Malaysia/English)
• PC Literate- Computer Proficiency

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and able to multitask effectively
• Problem-solving and conflict resolution skills
• Leadership and supervisory experience
• Proficient in office software and technology

Special skills required

• A self-starter with initiative and the ability to work independently.
• Effectively interacts at all levels.
• Works beyond normal hours in support of projects or other assignments.

Personal attributes

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality