EXECUTIVE, BUSINESS SUPPORT

Job Title

Executive, Business Support (Calling)

Work Location

Mutiara Damansara

Your Day-to-Day

• Contacting seller of (bidding) and (non-bidding) for appointment scheduling for transaction
• individual (local/foreigner)
• company cars
• Following up and updating latest appointment status of any unscheduled and/or postponed case
• Providing assist on seller inquiry on seller transaction process (if any)
• Request for necessary details for appointment scheduling (hire purchase status, ownership
• status, car status)
• Providing reminder message (in Whatsapp) to seller upon completion appointment scheduling on required documentation required to provide during transaction
• Checking on customer availability (date and time) and to confirm on transaction
• Updating the accurate details in job sheets for next team reference (Operation Executive)
• Check the customer availability and confirm the appointment date and time
• Check the OE schedule to slot in the appointment according to the location and time
• Following up and liaise within internal team for any pending and required items
• Down-payment
• Pending approval cases.
• Check Leads status.
• Check Pending assign leads.
• Check unconfirmed case status.
• Double-check all related approval before scheduling.
• aging (Based on area : KV & Outstation)
• Attend TT Request
• Attend DT's group (Ops,Sourcing,B2B
• Attend inspector's Group (outstation Groups)
• Attend corp request (Schedule booking)
• Find slot for add on cases.
• Update case status(Settlement & Postpone)
• Attend BA's request.
• Attend OE's request.
• Updating rejection Leads
• Double-check on Jobsheet Details
• input PBB DD listing
• Updating names OE Schedule (OS Admin only)