Executive, Customer Service

Tan Chong Group, established in 1957, is a leading conglomerate with strong presence in the automotive, property, and financial services industries across Southeast Asia. As the force behind renowned brands such as Nissan, Renault, GAC, and UD Trucks, we are driven by innovation, excellence, and a passion for shaping the future of mobility. TCCL Sdn Bhd (Subsidiary of Tan Chong Group) is looking for Customer Service Executive.

Job Description:

• Serve as Front Desk Service to ensure quality services being rendered to customers including inquiry, renewal and claims.
• Follow up renewals on both motor & non-motor renewals to ensure renewal reminders being convey to customers.
• To achieve renewal& new business target set by management for both motor & non-motor renewal.
• Correspondence and interaction with group subsidiaries, corporate clients & insurers on both motor & non motor matters.
• Assist nationwide branches to issue cover notes when required.

Requirements:

• Minimum 1-2 years of customer service or insurance industry experience.
• Knowledge of insurance products and operations is an advantage.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain persistent.

What We Offer:

• Opportunities for career growth and internal promotion.
• Ongoing professional training and development.
• Permanent, full-time position.