Executive Customer Service Operation (ECSO) - Toyota Rawang

UMW Toyota Motor

Manage and oversee daily service center operations
Ensure smooth workflow, job allocation, and timely completion of service jobs
Monitor productivity, efficiency, and service turnaround time
Maintain workshop standards, cleanliness, and safety compliance
Ensure high level of customer satisfaction and handle escalations professionally
Monitor service quality and implement improvements
Build strong customer relationships and retention strategies
Address customer complaints and provide effective solutions
Implement continuous improvement initiatives
Handle customer inquiries, complaints, and provide technical explanations
Lead, coach, and develop service advisors, technicians, and support staff
Ensure high level of customer satisfaction
Monitor material usage, paint consumption, and operational costs
Conduct performance evaluations and provide continuous feedback
Ensure compliance with company policies and regulatory requirements
Enforce workplace safety practices and procedures
Prepare and submit reports on KPIs, productivity, efficiency, and workshop performance
Ensure staff discipline, attendance, and compliance with company policies

Requirements:

Able to work at Rawang area.
Minimum 5–8 years of experience in automotive General Services operations
Possess own transport and valid driving license
Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, or related field
At least 2–3 years in a managerial or supervisory capacity