Executive, Desktop Support-2

AirAsia

Job Description

YOUR ROLE AS A Executive, Desktop Support:

Support daily operational.
Elevate incident ticket and trigger the management escalation within stated guidelines.
Ensuring assigned task is effectively executed in timely manner.
Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

WHAT YOU WILL CHAMPION:

Make sure smooth running of daily operation.
Provide IT operational support and guidance to user.
Work in compliance with company policies and standard operation procedures.
Manage equipment store and make sure equipment are properly arranged.
Execute deployment and setup of equipment.
Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
Make sure ticket assigned are follow up and service/problem resolved within SLA.
Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
Responsible on tools are in good condition.
Ensure improvement plan are fully execute.
Require travel and relocate to other place to full fill the company operational need.