Executive - Human Resource_Japanese [TE]

Job Description

We are looking for a Talent Engagement Executive to drive employee engagement initiatives, enhance workplace culture, and ensure a positive employee experience. This role focuses on developing and implementing strategies to boost employee morale, increase retention, and foster a strong sense of belonging within the organization. The ideal candidate will collaborate with HR, leadership teams, and employees to create engagement programs that align with company values and business goals.

Key Responsibilities:

• Develop and execute employee engagement programs, including recognition initiatives, wellness programs, and team-building activities.
• Organize events such as town halls, rewards & recognition ceremonies, cultural celebrations, and social responsibility initiatives.
• Conduct employee surveys and feedback sessions to gauge engagement levels and identify areas for improvement.
• Work closely with leadership to create a positive work environment and strengthen employer branding.
• Support internal communication efforts by developing newsletters, employee updates, and engagement campaigns.
• Assist in onboarding new hires to ensure a seamless integration into the company culture.
• Monitor key engagement metrics such as retention rates, employee satisfaction, and participation in engagement programs.
• Address employee concerns and escalate issues to HR leadership when necessary.
• Stay updated on industry trends and best practices in employee engagement and talent management.

Key Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in HR, employee engagement, or talent management.
• Strong interpersonal and communication skills to engage employees at all levels.
• Creativity in planning and executing engagement activities.
• Proficiency in HR software and internal communication tools.
• Analytical mindset to assess employee engagement data and implement improvements.
• Passion for building a positive workplace culture and enhancing employee experience.

About the Company

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

* DISCLAIMER*

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from “startek.com”.

Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.

About the Organization

At STARTEK, we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.