Executive, Sales Umrah & Travel

Job Description

• Managed and execute long term strategic business relationships between customers and RedBox Logistics.
• Assist in negotiation of contracts with customers and monitor service level agreement with performance indicators.
• Ensure continuous regular reviews and checking on service level performance to sustain customer satisfaction and ensure contract continuity.
• Manage communications between customers and internal teams.
• Work closely with Operations team on customer complaint resolutions for operational related issues.
• Assist to monitor and ensure billing is done timely and accurately and invoices are submitted timely.
• Prepared reports on account progress and ensure all reports are being submitted on timely manner with accurate data analysis and recommendations for improvements
• Collaborate with Sales & Marketing team to maximize profit by up-selling or cross-selling
• Fulfill customers’ needs and deliverables according to proposed timelines
• Analyse and checking clients’ data to provide customer relationship management.