F&B Operations Executive (Attractions)

[Universal Studios Singapore, Singapore Oceanarium, Adventure Cove Waterpark]

The F&B Operations Executive is responsible for supervising front-of-house teams, maintaining service standards, and ensuring an elevated guest dining experience. You’ll play a key role in supporting team development, operational efficiency, and delivering high-quality food and beverage service.

Job Responsibilities:

• Supervise, coach, and train team members to uphold service standards and perform suggestive selling techniques.
• Provide excellent guest engagement while serving food and beverages.
• Assist in the development and curation of the wine list, including wine pairing, recommendation, and decanting.
• Operate cash registers, handle daily transactions, and ensure accurate records.
• Support operational efficiency by monitoring service flow, stock replenishment, and cleanliness of service areas.
• Support recruitment and administrative work
• Address guest enquiries and service-related issues professionally to ensure satisfaction.
• Participate in daily briefings and training sessions to ensure consistent service delivery.

Job Requirements:

• Diploma in Food & Beverage, Hospitality Management, or a related field.
• Possession of WSET certification or equivalent is an advantage.
• Preferably a minimum of 5 years of experience in hospitality/ QSR environments, preferably in reputable restaurants.
• Prior supervisory or team-leading experience is preferred.
• Proficient in Microsoft Office applications.
• Good interpersonal, communication, and supervisory skills.
• Strong kitchen leadership and manpower management capability.
• Proficiency in POS systems, cash handling, and basic operational tasks.
• High-volume operational management expertise.
• Effective problem-solving and decision-making skills.
• Strong organisational and time management abilities.
• Ability to perform under pressure in a fast-paced environment.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.