Fitness Attendant Pre-Opening) - Conrad Kuala Lumpur

Job Description

The Fitness Attendant performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.

Responsibilities

As a Fitness Attendant, you will be responsible for ensuring a safe, welcoming, and professional fitness environment while providing attentive service and support to hotel guests and members.

• Provide friendly, professional, and personalised service to all guests and members, creating a welcoming and enjoyable fitness experience.
• Maintain thorough knowledge of the fitness centre, facilities, equipment, operating procedures, services, memberships, and related Spa & Gym offerings.
• Assist guests and members with the proper and safe use of fitness equipment and provide basic guidance on fitness and wellness programmes within the scope of your certification.
• Monitor the fitness centre to ensure the safety, comfort, and well-being of guests and members at all times.
• Maintain valid CPR and First Aid certification and respond appropriately to emergencies, accidents, or injuries.
• Conduct daily checks, cleaning, sanitisation, and basic preventive maintenance of all fitness equipment and report any defects or maintenance issues promptly.
• Ensure the fitness centre is clean, organised, well-presented, and maintained according to Hilton standards.
• Conduct fitness centre tours and provide information on membership benefits, facilities, services, and available programmes to prospective members and hotel guests.
• Support membership sales, personal training, Spa & Gym services, and retail sales by making appropriate recommendations and achieving assigned targets.
• Maintain positive and professional relationships with guests, members, and colleagues while respecting privacy and professional boundaries.
• Assist with membership administration, including understanding membership fees, billing procedures, and account-related matters where required.
• Participate in training, daily briefings, communication meetings, and other development activities to continuously improve knowledge and performance.
• Keep up to date with relevant trends and developments in health, fitness, wellness, and leisure services.
• Adhere to Hilton Brand and Service Delivery Standards, hotel policies, grooming standards, and all health, safety, hygiene, and security procedures.
• Communicate guest feedback, complaints, suggestions, equipment issues, and operational concerns to the Supervisor / Spa & Gym Manager promptly.
• Work closely with team members and other hotel departments to ensure the smooth and efficient operation of the Spa & Gym.
• Perform opening and closing procedures and other operational duties as assigned.
• Carry out any other reasonable duties and responsibilities as assigned by the Management.

Qualifications

A Fitness Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to stand, walk and / or sit and continuously perform essential job functions.
• Able to operate gym equipment and swim.
• Able to work under pressure and deal with stressful situations during busy periods.