Floor Supervisor (Yoshifuku Japanese Dining - KL)

Job Responsibilities:

• Oversee and supervise service staff to ensure smooth daily restaurant operations.
• Monitor stock and inventory levels, and coordinate replenishment when required.
• Ensure strictly compliance with health, safety and hygiene regulations.
• Welcome guests and ensure a positive dining experience by attending to their needs and satisfaction.
• Handle customer feedback, complaints and resolve issues promptly and professionally.
• Manage table seating arrangements and reservations efficiently to optimize guest flow.
• Maintain high standards of customer service and create a welcoming atmosphere for all guests.
• Monitor dining area cleanliness, table settings and overall presentation of service stations.
• Oversee Point-of-Sale (POS) transactions and cash handling procedures to ensure accuracy and accountability.

Job Requirements:

• Minimum SPM qualification.
• At least 3 years of experience in the Food & Beverage or hospitality industry, preferably in a supervisory role.
• Strong attention to detail with the ability to maintain high standards of cleanliness and hygiene.
• Strong leadership, good teamwork and interpersonal communication skills.
• Customer-focused with excellent problem-solving abilities.
• Willing to work overtime and on weekends when required.
• Able to follow instructions from superior and work independently with minimal supervision.
• Reliable, punctual and hardworking.