FN Customer Engineer

Summary

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. You'll be part of the NI FN ASO & ID CE team, which is part of NI FN RBC APAC. We work in a diversified environment and serve Nokia customers in Singapore, Malaysia, Indonesia & Sri Lanka.

Job Description

The System Integration Specialist is responsible for integrating and customizing Nokia solutions and third-party platforms to fulfill specific customer requirements. This includes creating, deploying, and integrating systems that support rating, charging, and provisioning of new services in alignment with the operator’s service integration and business management processes.

The role spans multiple domains and business groups (BGs) and is typically not customer-facing. It requires strong leadership to guide the local customer engineering team in delivering Fixed Networks (FN) projects with high quality, on schedule, and within allocated budget.

Responsibilities

• Build up knowledge in FN products (GPON, XGSPON, AMS, Lightspan, Altiplano, Wifi Beacons, etc)
• Smooth execution of new product introduction, customer acceptance testing, network integration, upgrade/retrofit and field trial/demos
• Work with the relevant internal and external stakeholders to resolve product defects and new feature requirements
• Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.
• Complete the project closure and / or handover as required.

Qualifications

• At least 3 years' experience working for a telecom provider or telecom System Integrator
• Minimum Bachelor's degree in Telecommunication/Computer Science/Technology/Network Engineering or equivalent education
• Good knowledge in xPON technologies, IP routing, Linux System Management
• Proven ability to work independently, deploying, testing and troubleshooting systems
• Familiarity with networking test tools (Spirent Test Center, IPerf, Wireshark, etc)
• Good to have knowledge in OSS/BSS integration, SNMP, SDAN, Netconf/Yang, Cloud Computing and script development
• Able to learn new technology quickly and always able to adapt to changes
• Good in sharing knowledge and support others with strong expertise and technical insight
• Experienced in handling customer requirements and identifying possible solutions
• Strong interpersonal, presentation, troubleshooting and leadership skills
• Excellent verbal and written communication skills