Front Office & Guest Services Executive - MRO Admin

The IFM Executive supports overall office management while focusing on soft services and guest experience — including helpdesk, concierge, reception, floor ambassadors, event support, and Huawei showroom VIP visits.

The role ensures a polished, professional first impression for employees, clients, and high-level guests. Candidates with a top-tier hospitality background (hotel, airline, luxury retail) or sales/business development experience are ideal, as they combine customer service excellence with strong presentation and relationship management skills.

Key Responsibilities

1. Overall IFM Office Management

• Support daily facility operations including vendor coordination, maintenance, housekeeping, and workplace services.
• Ensure compliance with company standards and contribute to workplace experience improvements.

2. Soft Services & Guest Experience

• Lead reception, concierge, helpdesk, and floor ambassadors to deliver seamless front-of-house services.
• Train and coach staff to provide polished corporate hospitality, inspired by premium hotel and airline standards.
• Streamline workflows and SOPs to ensure consistency, responsiveness, and service excellence.
• Conduct walkthroughs, audits, and feedback sessions to maintain high standards.

3. Huawei Showroom & VIP Visits

• Manage executive visits, client delegations, and showroom tours.
• Uphold service etiquette, protocol, and hospitality standards.
• Represent Huawei with professionalism and poise to senior stakeholders and guests.

4. Event & Engagement Support

• Plan and support workplace events and internal as well as external engagements with various departments including HR, Marketing, Public Relations etc.
• Oversee guest experience, logistics, and frontline service alignment.

5. Process Optimization & Reporting

• Continuously improve service processes to boost efficiency and satisfaction.
• Use digital tools (Excel, PowerPoint, SharePoint, ServiceNow, etc.) for reporting, analysis, and workflow automation.
• Track service KPIs (e.g., response time, satisfaction, grooming standards) and prepare performance reports.

Candidate Profile

• Degree/diploma in Hospitality, Business, Communications, or Event Management.
• 3–5 years’ experience in hospitality (hotel, airline, luxury retail) or sales/business development roles.
• Proven experience in leading a team and/or managing large frontline teams as well as managing high-level receptions/visits.
• Proficient in Microsoft Office (Excel, PowerPoint) and digital workflow tools.
• Customer-focused, proactive, and resilient; able to coach frontline staff to deliver corporate hospitality excellence.
• Thrives in fast-paced environments, balancing guest experience with operational efficiency.
• Contract(s) position available.