GSE

Why join us?

• Opportunity to work in a global bank with international exposure.
• Exposure to global markets, risk management, and regulatory processes.
• Chance to work with regional and global stakeholders across different countries.
• Good platform to build leadership and stakeholder management skills.
• Opportunity to gain experience complex operational and risk-related processes.
• Stable career growth and internal mobility opportunities within HSBC.
• Collaborative team environment with opportunities to contribute ideas and improvements.
• Exposure to transformation, automation, and process improvement initiatives.
• Role offers both operational and strategic learning opportunities, not just BAU work.
• Opportunity to develop subject matter expertise in a niche and valuable domain.
• Supportive environment for continuous learning and professional development.

What will you do:

The job holder supports the back-office activities specifically in the settlement space in relation to various products such as SBL, Debt securities, cash equities etc. This role includes managing primary objective of driving operational excellence across our business globally. Clearing involves preparing the trade for settlement by verifying trade details and obligations, thus the trade will be successfully settled. Ensure that data held on the Group’s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various platforms/systems. The team will then allocate and escalate exceptions to the business areas responsible for resolving the discrepancies. The role also supports cash settlements and margin calls.

What you will need to succeed in the role

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal environment control, etc.)

• Resolving fails, and discrepancies with brokers, counter parties, and custodians
• Handling inventory and funding shortage if identified to avoid fail settlement.
• Monitoring settlement risk and escalating issues appropriately
• Investigate and resolve cash and position breaks.
• Issue cash and non-cash margin, ensure that exposures are covered adequately and that the firm is not left at risk at close of business.
• Maintain strong operational controls and supports audit and regulatory reviews.
• Consult with both internal and external stakeholders for any exceptions.
• Respond to complex client queries related to trade and settlements.
• Reviewing and rectifying the incorrect instruction for pre matching instruction

Others:

Management of Risk (Operational Risk / FIM requirements)

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
• Department. The term compliance embraces all relevant laws, rules, and codes with which the business must apply.

To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of recent technology in conjunction with the donor Group companies.

Observation of Internal Controls (GHR / FIM requirements)

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across markets.
• Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current corporate action processes.
• Deal with internal and external attrition and their operational effects.
• Drive customer centric Quality initiatives.
• Effectively mitigate identified Operational Risks.
• Comply with Group’s statutory audit standards.

Dealing with business that may significantly exceed forecast figures by consulting with the respective business areas. Ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating. Lead and motivated staff with widely differing aspirations working in productivity- based environment with critical deadlines.

What additional skills will be good to have?

Qualifications & Experience

• Diploma, Advanced Diploma or Bachelor's Degree in any discipline, preferably in Business, Finance, Banking, Economics, or related fields.
• Fresh graduates are encouraged to apply.
• Up to 1 year of experience in operations, administration, customer service, banking, financial services, or other service-related industries is an advantage but not mandatory.
• Internship, industrial training or part-time experience involving administrative support, data processing or financial operations is an advantage.
• Able to work non-standard Asian hours (e.g., UK hours)
• Experience using Microsoft Office applications, particularly Excel, is preferred.

Knowledge

• Basic understanding of financial markets or banking operations is an advantage but not essential.
• Awareness of operational processes, data accuracy, and quality standards.
• Basic understanding of risk awareness, confidentiality, and regulatory compliance.
• Basic computer literacy with the ability to learn new systems and applications quickly.
• Understanding of the importance of meeting service level agreements (SLAs) and operational deadlines.

Skills

• Strong diligence with the ability to process transactions accurately.
• Good analytical and critical thinking skills to identify and escalate exceptions.
• Good verbal and written communication skills.
• Ability to organize, prioritize and manage multiple tasks within tight deadlines.
• Ability to work with data and perform reconciliation or validation activities accurately.
• Proficient in Microsoft Office, particularly Excel, and comfortable learning new operational systems.

Teamwork

• Ability to work collaboratively with local and global teams to deliver operational excellence.
• Demonstrates accountability and ownership of assigned tasks.
• Willingness to support colleagues and contribute to a positive team environment.
• Communicates effectively with internal stakeholders to resolve operational issues.
• Open to feedback, continuous learning and adapting to changing business requirements.
• Demonstrates flexibility to support business priorities during peak operational periods