Guest Service Agent

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:Front Office

Reports To: Rooms Division Manager

Job Summary: Guest Service Agent is responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.

Key Responsibilities:

- The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.

- Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.

- Ensure front desk operations are carried out in line with hotel standards and procedures.

- Provide supervision and support to front desk team members to ensure smooth service delivery.

- Maintain accurate records and documentation related to guest stays and transactions.

- Follow up on guest requests, pending tasks, and any special arrangements as needed.

- Ensure billing and guest folios are accurate and complete prior to guest departure.

- Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills and Qualifications:

- Diploma in Tourism/ Hospitality/ Hotel Management.

- Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.

- Proficient in oral and written English and Malay; additional languages are a plus.

- Willing to work shifts.

- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered