Head Doorman - (Pre-opening) Waldorf Astoria Kuala Lumpur

Summary

As a Head Doorman, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Head Doorman, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

The Head Doorman is responsible for leading the Doorman team in delivering a warm, personalised and seamless arrival and departure experience for all guests. The role serves as one of the first and last points of contact for guests and plays an important role in creating a memorable luxury hotel experience.

The Head Doorman ensures that all arrival, departure, vehicle and luggage assistance services are carried out efficiently and in accordance with the hotel’s luxury service standards and operating procedures.

Key Responsibilities

• Welcome and acknowledge all guests warmly upon arrival and departure.
• Provide personalised assistance to guests entering and leaving the hotel.
• Open and close vehicle doors, assist guests with luggage and offer support with transportation arrangements.
• Maintain a high level of awareness of guest preferences, special occasions and individual requirements.
• Provide accurate information regarding hotel facilities, local attractions, transportation and other guest services.
• Anticipate guest needs and proactively offer assistance to create a seamless experience.
• Handle guest requests, concerns and feedback professionally and escalate matters when appropriate.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.