Head of Customer Care & Credit

Who is L’Oréal?

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 35 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

Why join us?

Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.

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Head of Order to Cash & Credit – Malaysia & Singapore Cluster

JOB TITLE Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life Based in Kuala Lumpur, you will lead the Customer Care and Order-to-Cash strategy for the Malaysia-Singapore cluster, managing a team of 12.

• O2C & Credit Excellence: Drive order-to-cash efficiency while ensuring the rigorous implementation of credit and collection policies.
• Team Leadership: Inspire, coach, and develop your team of 12 professionals.
• Risk & Business Growth: Collaborate across all divisions and finance teams to balance credit risk with commercial opportunities.

We Are Looking For

• Strong expertise in Customer Care and Credit Management within a fast-paced environment.
• Proven People Leader capable of motivating and upskilling dynamic teams.
• Strategic Thinker with an analytical approach to cash-flow, dispute resolution, and risk.
• Fluent in English with strong negotiation skills to manage cluster-level stakeholders.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential!
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every background are accepted, can speak up, and will thrive!
• A place where you can contribute to something bigger!

Who We Are L’Oréal is the industry world leader with €42 billion consolidated sales. Our agile Finance and Supply Chain teams seize the full potential of data to reinvent real-time management of performance.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.